School complaints procedure

At Netley Abbey Junior school we work in partnership with parents to help provide the education, support and nurture that our children require. Occasionally though, problems can arise that need to be resolved. We promote an open door policy and find that most concerns can be easily rectified through discussion and planning with your child’s class teacher. There are rare situations where you may feel that the concern requires further attention and then the dialogue could be held with our headteacher or a member of our leadership team.

If parents are not satisfied after such discussions have taken place, they may make a formal complaint to the Governing Body which should be addressed to the Chair of School Governors at the school address.

To access further details and our complaints form, please use the link below:

Netley Abbey Junior School Complaints Policy 2017-20

Complaints not dealt with to your satisfaction by Governors may be set out in writing and sent to:

The Complaints Manager

Children’s Services Department

The Castle


S023 8UG


The Headquarters of the Education Department are in Winchester and enquiries there should be directed to the:

The Director of Children’s Services

The Education Department

Hampshire County Council

The Castle


SO23 8UG


01962 841841


The final call for complaint is with the Secretary of State who will not consider a complaint until it has first been considered as described.


SEN complaints

Any concerns should be discussed with your child’s class teacher. If they are not resolved please contact Jo McCusker (SENDCO) or Mrs Nicholas-Bond (Headteacher). There is a school SEND Governor available if you feel your concerns need to be taken further. Please contact Sarah Thomas at the school address.