School complaints procedure

Complaints procedure 2017


At Netley Abbey Junior school we work in partnership with parents to help provide the education, support and nurture that our children require. Occasionally though, problems can arise that need to be resolved. In the first instance we find that most things can be easily sorted out through discussion and planning with your child’s class teacher. We hope that our open door policy of partnership with parents enables any issues to be sorted out quickly to everyone’s satisfaction. There are rare situations where you may feel that the issue requires a discussion on a school wide level and then the dialogue could be held with our headteacher or a member of our leadership team who will discuss the matter with you on behalf of the headteacher. We find that this will bring about the solution for most situations.

If parents are not satisfied after such discussions have taken place, they may make a formal complaint to the Governing Body which should be addressed to the Chair of School Governors at the school address.

Complaints not dealt with to your satisfaction by Governors may be set out in writing and sent to:

The Complaints Manager

Children’s Services Department

The Castle


S023 8UG


The Headquarters of the Education Department are in Winchester and enquiries there should be directed to the:

The Director of Children’s Services

The Education Department

Hampshire County Council

The Castle


SO23 8UG


The telephone number is 01962 841841


The final call for complaint is with the Secretary of State who will not consider a complaint until it has first been considered as described.


SEN complaints

  • If you have any concerns, you should initially speak to your child’s class teacher.
  • If your concerns are not resolved, you should speak to the Special Educational Needs Co-ordinator (SENCo) Jo McCusker or Mrs Nicholas-Bond (Headteacher).
  • There is a school SEND Governor available if you feel your concerns need to be taken further.